Return & Refund Policy

Effective Date: [Insert Date]
Website: https://neonetng.com.ng

At NeonetNG, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may return an item for refund or exchange within 7 days of receiving your order, provided it meets the conditions below:

Eligible Return Conditions:

• Item must be unused and in the original packaging.

• Product must be in the same condition as delivered (no signs of damage or tampering).

• You must include the original receipt or proof of purchase.

Non-Returnable Items:

• Opened or used products (e.g., routers, batteries, CCTV kits once activated).

• Items without original packaging, missing components, or broken security seals.

• Downloaded software or digital licenses.

• Customized or special-order items.

2. Return Process

To initiate a return:

1. Email us at [returns@neonetng.com.ng] with your order number and reason for return.

2. Our team will assess and approve eligible returns.

3. Ship the item back to our return address (shared after approval).

4. We will inspect the item and notify you of the outcome.

Note: You are responsible for return shipping costs unless the item was faulty or wrongly delivered.

3. Refund Policy

If your return is approved:

• Refunds will be processed to your original payment method (bank account, card, etc.).

• Please allow 7–14 business days for the refund to reflect after approval.

• Shipping fees, transaction fees, or handling charges (if any) are non-refundable.

4. Exchange Policy

• Exchanges are allowed only for defective or damaged items.

• You may request a replacement for the same item or a different item of equal value (based on availability).

• We will ship the replacement at no additional cost once the returned item is received.

5. Wrong or Damaged Orders

If you receive a wrong, missing, or damaged item:

• Report it to us within 48 hours of delivery.

• Share photo/video proof of the issue.

• We will arrange a free replacement or refund upon verification.

6. Warranty Claims

Some items are covered by manufacturer warranties. In such cases:

• Warranty support and service timelines may vary based on brand/manufacturer.

• Contact us and we’ll guide you on how to access the warranty claim service.

7. Contact Us

If you have any questions or need help with your return:

Email: returns@neonetng.com.ng
Call/WhatsApp: [Insert Phone Number]
Website: https://neonetng.com.ng